![]() Please see our Purchase Policy for more information. ![]() Select Gift Card Balance and enter your Gift Card number and PIN.Ĭontact the Gift Card Issuer (found on the back of the Gift Card). To find your gift card refund balance in your online account, follow these steps:Ĥ. Refunds must be returned to the original method of payment used at time of purchase. You can also view your new card details in our Mobile Banking app up to 60 days before your old credit card expires, and up to 30 days before your old debit card expires. You should receive it around a week before your old one expires. The same applies to tickets purchased with a gift card. If your card is due to expire soon, we will automatically send you a new one in the post. A Fan Support Representative will contact you if we find that there is an issue processing your refund.Ĭheck with your banking institution or credit card company to make arrangements with them about receiving your funds. If your credit card or debit card number has changed but is for the same bank account, the refund will be processed to that account. Select the tab that best reflects your situation: We can’t issue a refund to a different credit or debit card (including requests made through the self-service option). If refunds are approved and the funds have been received from the Event Organizer, we’ll issue a refund to the original method of payment used at the time of purchase - usually within 30 days.
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